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ORDERS + SHIPPING
Are you able to ship fresh flowers in gift boxes?
Unfortunately, fresh flower arrangements are only available for local Los Angeles delivery. All shipped boxes include your choice of a beautiful dried flower bundle or handsome airplant.
How do the local flower arrangments stay fresh?
All flower arrangements come in a vase with water.
Am I able to request certain types of flowers in my gift box?
Unfortunately, we cannot accept any special requests at this time. We pick our flowers based on what is the most beautiful and fresh at the flower mart that morning.
Do you offer same day local delivery?
Yes, as long as the order is received by 9:30AM. Our VBR delivery team will then personally hand deliver all gifts to their recipients over the course of the business day.
What is the fee for local Los Angeles delivery?
Local delivery Monday-Friday is a flat fee of $25. Saturday delivery is $50.
What happens if the gift or flowers cannot be delivered?
If the gift or flowers cannot be delivered, we will notify the sender of the situation and bring the item back to the warehouse. The item can then be sent out for redelivery the following day for an additional fee of $25. Reasons a gift or flowers might not be able to be delivered include a gated home or apartment with no access, a home where it is not safe to leave a gift, an incorrect address provided by the sender, etc. We do our best to contact the sender and recipient to try to find solutions, but if we are unable to figure one out, the item will have to be sent out the following day for an additional fee.
Should I let the recipient know a gift or flowers is headed there way?
We find it is always safest if you let the recipient know you are sending them a little something. This will help you avoid any issues that might come along with delivery.
If I am ordering a gift for local delivery, can I request a specific delivery time?
Unfortunately at this time, we are unable to guarantee specific delivery times. Your order will be delivered between the hours of 10AM - 5PM. Please note, delivery times are extended during the holiday season.
Can I customize my gift box?
Though our standard offerings are unable to be customized, Valleybrink Road does offer custom gift services. For more information on one-off and volume custom orders, please email us at firstname.lastname@example.org.
Do you offer corporate gifting services or volume gifting?
Yes, Valleybrink Road works one-on-one with businesses worldwide, spanning industries, to design and develop gifts that will leave a lasting impression on your clients and colleagues. For more information, please email us at email@example.com.
Can I have my order rushed?
We absolutely do our best to accommodate rushed orders.
Local Orders: You can send a messenger for pick up or we can arrange messenger service for an additional fee. For local rushed orders, please contact firstname.lastname@example.org.
Shipped Orders: Expedited shipping options are available at checkout.
Can I request a specific delivery date?
For local deliveries, we are happy to deliver on your requested date. For all shipped orders, we do our best to ensure your package arrives within a timely manner. Actual dates cannot be guaranteed, as the responsibility falls upon the shipping carrier.
What days of the week are local gift boxes delivered?
Local deliveries are made Monday-Saturday, between the hours of 10AM-5PM. Delivery times are extended during the holiday season. Sunday delivery is available for an additional fee.
How long will it take for my order to be processed?
Orders placed within business hours, are usually processed same day and delivered or shipped the following day. Orders placed outside of business hours are processed next day.
What shipping options are available?
Standard shipping method is UPS Ground at a flat rate of $25. 2nd Day and Overnight shipping are also available via UPS or Fedex at an additional charge. These options can be selected at checkout. For all volume orders, please email email@example.com.
What happens to a local delivery when the recipient is not there to receive it?
If the recipient is unavailable to receive their delivery, the gift box will be left at the delivery location. We will notify you where the gift has been left so you can let the recipient know. Valleybrink Road cannot be held liable for theft or damage of the gift, if the intended recipient is unavailable to receive their delivery. If it is not safe to leave the delivery, our team will notify the sender. If the gift is unable to be delivered due to circumstances out of our control, we will have to bring the item back to our warehouse. The sender will then have to pay an additional fee of $25 for the gift to be redelivered the following day.
We pride ourselves on delivering your gifts in a timely fashion, whether it be local or shipped. Due to the high volume of orders during the holiday season and to ensure timely delivery, we encourage our customers to place their orders as far away from December 24th as possible. During the month of December, Valleybrink Road order processing times may experience up to a 48hr delay. Please consider that our chosen shipping carriers may have their own delays. All actual delivery time frames are the responsibility of the shipping carrier.